The AI Communication Hub for Hospitality.

chatlyn GmbH

The world’s best hotels are rethinking guest communication. Not as a support function, but as a strategic driver of guest experience, operational efficiency, and incremental revenue.

In this session, Nicolas Vorsteher will share real-world examples from some of the world’s top 50 hotels, revealing how leading luxury and premium brands are using AI-driven guest communication to manage conversations across the entire guest journey. From pre-arrival WhatsApp messaging to in-stay service requests and post-stay engagement, these hotels are using AI to respond faster, personalise at scale, and unlock new commercial opportunities without adding pressure to their teams.

Attendees will gain practical insight into how AI is being applied today by high-performing hotels, what separates effective guest communication from noise, and how similar strategies can be adopted by hotels of any size to improve guest satisfaction, reduce workload, and drive measurable value. 
