How to optimise your debt communications
About
Join this knowledge-sharing webinar to get tips from communication and human behaviour specialists on how to avoid harm and make your customer communications count.
- drive more engagement
- avoid foreseeable harm
- enable informed decisions
- promote positive outcomes
Our expert guests, Lexi Mills and Charlie Nixon, share data-driven engagement and behavioural design insights to help debt collection teams optimise their communications, engage more customers and avoid foreseeable harm.
💡Come away with new ideas to help you avoid common obstacles to engagement and connect with customers in debt.💡
✅ Get behavioural insights into creating accessible communications
✅ Enable informed decisions and avoid barriers that might cause detriment
✅ Compare your own approach against best practice
🎤 Interactive Q&A – ask the experts about your communications challenges
Speakers
Lexi Mills
CEO at Shift6 Studios
Lexi Mills is a multi-award-winning engagement expert who specialises in data-driven business intelligence. Lexi creates data-driven measurable communications strategies that maximise influence on human behaviour. She has delivered thought-provoking talks at a number of Credit and Collections events, including the MALG conference.
Charlie Nixon
Senior Behavioural Architect at Cowry Consulting
Charlie Nixon is a Behavioural Architect Manager at Cowry Consulting. Charlie manages and delivers award-winning work in behavioural science with a focus on vulnerability, financial services, retail, and utilities. He applies behavioural science in a creative, viable, and theoretically sound way.
James Hill
CEO @ Flexys
James is the CEO of debt management software provider, Flexys Solutions. Flexys is revolutionising the debt management and recovery industry with world-class products and cutting-edge technology. Developed, delivered and supported by experts in their field, Flexys products deliver transformative outcomes for our clients and their customers.
