Flexys
Flexys
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8 months ago
Replay

How to optimise your debt communications

About

Join this knowledge-sharing webinar to get tips from communication and human behaviour specialists on how to avoid harm and make your customer communications count.

  • drive more engagement
  • avoid foreseeable harm
  • enable informed decisions
  • promote positive outcomes

Our expert guests, Lexi Mills and Charlie Nixon, share data-driven engagement and behavioural design insights to help debt collection teams optimise their communications, engage more customers and avoid foreseeable harm.

💡Come away with new ideas to help you avoid common obstacles to engagement and connect with customers in debt.💡

✅ Get behavioural insights into creating accessible communications

✅ Enable informed decisions and avoid barriers that might cause detriment

✅ Compare your own approach against best practice

🎤 Interactive Q&A – ask the experts about your communications challenges

Speakers

Lexi Mills

Lexi Mills

CEO at Shift6 Studios

Lexi Mills is a multi-award-winning engagement expert who specialises in data-driven business intelligence. Lexi creates data-driven measurable communications strategies that maximise influence on human behaviour. She has delivered thought-provoking talks at a number of Credit and Collections, including MALG.

Charlie Nixon

Charlie Nixon

Senior Behavioural Architect at Cowry Consulting

Charlie Nixon is a Behavioural Architect Manager at Cowry Consulting. Charlie manages and delivers award-winning work in behavioural science with a focus on vulnerability, financial services, retail, and utilities. He applies behavioural science in a creative, viable, and theoretically sound way.

James Hill

James Hill

CEO @ Flexys

James is the CEO of debt management software provider, Flexys Solutions. Flexys is revolutionising the debt management and recovery industry with world-class products and cutting-edge technology. Developed, delivered and supported by experts in their field, Flexys products deliver transformative outcomes for our clients and their customers.