Flexys optimises debt management for businesses and their customers. It does this by empowering collections teams to make informed decisions in fast-changing economic situations. Through easy-to-use technology, Flexys reduces operational stress, strengthens customer relations, and maximises collection rates.

Flexys

In this episode, we’re joined by Bob Winnington, CEO of the Money Advice Liaison Group (MALG). We explore the future of debt advice, ethical lending, and the role of technology in improving outcomes. We discuss industry collaboration, regulatory shifts, and the challenges of scaling debt support solutions. Tune in for expert insights on driving innovation while keeping customers at the heart of financial services.


Financial vulnerability, innovation & the future of debt support: Flexys meets MALG

In this episode, James sits down with Savannah Price, Founder and CEO of Serene, to explore how AI and behavioural insights are transforming the way businesses identify and support vulnerable customers — before financial distress escalates.

Savannah shares her unconventional journey from geology to fintech, the personal experiences that inspired Serene, and how her company is reshaping the way firms approach consumer vulnerability. They discuss the challenges of balancing compliance, customer well-being, and commercial success, as well as the evolving role of AI in ethical and proactive decision-making.

If you're interested in the future of fintech, AI-driven consumer protection, and how businesses can turn vulnerability management into a competitive advantage, grab a cuppa and enjoy the episode!


Using AI to identify vulnerability, fostering trust and making data-driven decisions: Flexys meets Serene

In this Flexys Meets episode, James Hill talks with Andrew Davies, CMO of Paddle, about enabling software companies to go global. Andrew explains how Paddle handles payments, fraud, and international regulations, allowing businesses to focus on growth. They also discuss the competitive software landscape and Paddle’s data-driven approach to helping clients expand. Discover how Paddle supports over 4,500 businesses in reaching a worldwide audience.


Growth, internationalisation challenges and customer-centric product development: Flexys meets Paddle

In this episode of *Flexys Meets*, host James Hill sits down with Ben Goldin, founder and CEO of Plumery, to discuss how financial institutions can modernise digital banking experiences. Ben shares insights on the challenges traditional banks face, including legacy systems, slow innovation processes, and regulatory constraints.

He explains Plumery’s unique *buy plus build* approach, enabling banks to accelerate transformation while maintaining flexibility and differentiation. The conversation delves into AI-driven personalisation, the limitations of traditional RFPs, and the evolving expectations of digital-first consumers.

Ben also reveals his vision for democratising advanced banking technology and shares what he would change to help banks innovate faster. Tune in to gain expert perspectives on the future of digital banking and the strategies that can drive real transformation.


Buy To Build, AI personalisation and evolving expectations: Flexys meets Plumery

In this episode of the Flexys Meets series, host James Hill interviews AJ Davidson from Acquired.com. They discuss the innovative solutions Acquired.com offers in the payment services sector, focusing on improving collection rates through data analysis and advanced payment methods like network tokens, Apple Pay, and Google Pay.

AJ highlights the importance of a seamless customer experience in collections, akin to retail shopping, and the potential of open banking for future transactions. The session provides valuable insights into modernising payment processes and enhancing customer satisfaction.


Unlocking payment success, improving collection rates and streamlining payment methods: Flexys meets Acquired.com

Speakers

AJ Davison

Senior Partner Manager @ Acquired.com

James Hill

CEO @ Flexys

Replays

Financial vulnerability, innovation & the future of debt support: Flexys meets MALG

Using AI to identify vulnerability, fostering trust and making data-driven decisions: Flexys meets Serene