Flexys optimises debt management for businesses and their customers. It does this by empowering collections teams to make informed decisions in fast-changing economic situations. Through easy-to-use technology, Flexys reduces operational stress, strengthens customer relations, and maximises collection rates.

Flexys

Debt collection is evolving, and expectations from business customers are changing. Regulators calling for a more nuanced approach to commercial debt recovery.

In utilities, Ofwat's 2024 Price Review (PR24) will introduce a new metric for business customer experience, while Ofgem has reassessed treatment of non-domestic customers.

The Lending Standards Board now requires lenders to implement systems capable of identifying and supporting businesses facing financial difficulties or vulnerable circumstances. They must demonstrate a consistent, sympathetic, and positive approach to their corporate customers.

As organisations adapt their strategies, what insights can the business sector glean from practices in consumer collections?

**During this session, our expert panel will discuss:**

*   How collecting from businesses is changing, and why
*   The increasing importance of customer experience in business collections
*   Effective strategies for providing a positive business customer experience


Customer Experience: What can B2B collections learn from B2C?

In this episode of Flexys Meets, James interviews Manu, co-founder of Inbest AI. Manu explains how Inbest's benefit calculator helps customers maximise their income by identifying eligible benefits, social tariffs, and grants.

He highlights the importance of integrating benefits into broader financial management solutions to improve customer engagement and compliance with FCA regulations. Manu also discusses the challenges and future of the benefits landscape, advocating for open APIs to streamline benefit applications and enhance customer experience.


Flexys Meets... Inbest

In this episode of "Flexys Meets," James interviews Frederico Venturieri, the Global Head of Partnerships, Marketing, and Go-to-Market at 10x Banking. They discuss 10x Banking's innovative core banking platform, founded by ex-Barclays CEO Anthony Jenkins in 2016. The company aims to make banking 10 times better.

They introduce the "metacore" concept to address legacy system migration challenges. 10x Banking focuses on modular, customisable solutions and partnerships with integrators like Deloitte to facilitate smoother banking transformations.


Flexys Meets... 10x

In the latest episode of Flexys Meets, James interviews Mike Ellicock, CEO of Plain Numbers. Mike discusses the organisation's mission to help firms and charities communicate numbers more clearly using behavioural science.

He highlights the widespread issue of low numeracy among adults and the importance of simplifying numerical information for better consumer understanding. The conversation also touches on the impact of consumer duty regulations and the challenges firms face in ensuring clear communication.

Mike emphasises the need for awareness about numeracy issues and the benefits of making complex information accessible to all.


Flexys Meets... Plain Numbers

In this episode of the Flexys Meets series, host James Hill interviews AJ Davidson from Acquired.com. They discuss the innovative solutions Acquired.com offers in the payment services sector, focusing on improving collection rates through data analysis and advanced payment methods like network tokens, Apple Pay, and Google Pay.

AJ highlights the importance of a seamless customer experience in collections, akin to retail shopping, and the potential of open banking for future transactions. The session provides valuable insights into modernising payment processes and enhancing customer satisfaction.


Flexys meets... Acquired.com

About

Speakers

AJ Davison

Senior Partner Manager @ Acquired.com

James Hill

CEO @ Flexys

Replays

Customer Experience: What can B2B collections learn from B2C?

Flexys Meets... Inbest

Flexys Meets... 10x