Flexys optimises debt management for businesses and their customers. It does this by empowering collections teams to make informed decisions in fast-changing economic situations. Through easy-to-use technology, Flexys reduces operational stress, strengthens customer relations, and maximises collection rates.

Flexys

In this episode, we’re joined by Bob Winnington, CEO of the Money Advice Liaison Group (MALG). We explore the future of debt advice, ethical lending, and the role of technology in improving outcomes. We discuss industry collaboration, regulatory shifts, and the challenges of scaling debt support solutions. Tune in for expert insights on driving innovation while keeping customers at the heart of financial services.


Financial vulnerability, innovation & the future of debt support: Flexys meets MALG

In this episode, James sits down with Savannah Price, Founder and CEO of Serene, to explore how AI and behavioural insights are transforming the way businesses identify and support vulnerable customers — before financial distress escalates.

Savannah shares her unconventional journey from geology to fintech, the personal experiences that inspired Serene, and how her company is reshaping the way firms approach consumer vulnerability. They discuss the challenges of balancing compliance, customer well-being, and commercial success, as well as the evolving role of AI in ethical and proactive decision-making.

If you're interested in the future of fintech, AI-driven consumer protection, and how businesses can turn vulnerability management into a competitive advantage, grab a cuppa and enjoy the episode!


Using AI to identify vulnerability, fostering trust and making data-driven decisions: Flexys meets Serene

In this Flexys Meets episode, James Hill talks with Andrew Davies, CMO of Paddle, about enabling software companies to go global. Andrew explains how Paddle handles payments, fraud, and international regulations, allowing businesses to focus on growth. They also discuss the competitive software landscape and Paddle’s data-driven approach to helping clients expand. Discover how Paddle supports over 4,500 businesses in reaching a worldwide audience.


Growth, internationalisation challenges and customer-centric product development: Flexys meets Paddle

In this episode of *Flexys Meets*, host James Hill sits down with Ben Goldin, founder and CEO of Plumery, to discuss how financial institutions can modernise digital banking experiences. Ben shares insights on the challenges traditional banks face, including legacy systems, slow innovation processes, and regulatory constraints.

He explains Plumery’s unique *buy plus build* approach, enabling banks to accelerate transformation while maintaining flexibility and differentiation. The conversation delves into AI-driven personalisation, the limitations of traditional RFPs, and the evolving expectations of digital-first consumers.

Ben also reveals his vision for democratising advanced banking technology and shares what he would change to help banks innovate faster. Tune in to gain expert perspectives on the future of digital banking and the strategies that can drive real transformation.


Buy To Build, AI personalisation and evolving expectations: Flexys meets Plumery

In the latest episode of Flexys Meets, James interviews Mike Ellicock, CEO of Plain Numbers. Mike discusses the organisation's mission to help firms and charities communicate numbers more clearly using behavioural science.

He highlights the widespread issue of low numeracy among adults and the importance of simplifying numerical information for better consumer understanding. The conversation also touches on the impact of consumer duty regulations and the challenges firms face in ensuring clear communication.

Mike emphasises the need for awareness about numeracy issues and the benefits of making complex information accessible to all.


Better communication, accurate data, and efficient reporting: Flexys meets Plain Numbers

Speakers

Mike Ellicock

Founder and Chief Executive @ Plain Numbers

James Hill

CEO @ Flexys

Replays

Financial vulnerability, innovation & the future of debt support: Flexys meets MALG

Using AI to identify vulnerability, fostering trust and making data-driven decisions: Flexys meets Serene