Using AI to identify vulnerability, fostering trust and making data-driven decisions: Flexys meets Serene

Flexys
12:19
In this episode, James sits down with Savannah Price, Founder and CEO of Serene, to explore how AI and behavioural insights are transforming the way businesses identify and support vulnerable customers — before financial distress escalates.
Savannah shares her unconventional journey from geology to fintech, the personal experiences that inspired Serene, and how her company is reshaping the way firms approach consumer vulnerability. They discuss the challenges of balancing compliance, customer well-being, and commercial success, as well as the evolving role of AI in ethical and proactive decision-making.
If you're interested in the future of fintech, AI-driven consumer protection, and how businesses can turn vulnerability management into a competitive advantage, grab a cuppa and enjoy the episode!
Speakers
Savannah Price
Founder & CEO, Serene
James Hill
CEO @ Flexys
James is the CEO of debt management software provider, Flexys Solutions. Flexys is revolutionising the debt management and recovery industry with world-class products and cutting-edge technology. Developed, delivered and supported by experts in their field, Flexys products deliver transformative outcomes for our clients and their customers.

Using AI to identify vulnerability, fostering trust and making data-driven decisions: Flexys meets Serene
12:19