Flexys optimises debt management for businesses and their customers. It does this by empowering collections teams to make informed decisions in fast-changing economic situations. Through easy-to-use technology, Flexys reduces operational stress, strengthens customer relations, and maximises collection rates.

Flexys

Identifying customers in financial difficulty before they fall into arrears means you can take tangible measures early, reducing risk and costs, as well as building trust. This aligns with Consumer Duty, which requires firms to prevent foreseeable harm and empower customers to make well-informed decisions.

Join our expert panel as they discuss...

*   Identifying customers at risk.
*   Building an effective pre-arrears toolkit.
*   Practical customer support measures to help avoid arrears.
*   Measuring success and overcoming challenges.


Prevention is better than cure: how to spot and support customers approaching arrears

In this episode, James sits down with Steven Darrah, CEO and founder of Fuelled, a tech-driven insurance brokerage revolutionising how businesses handle their coverage.

Steven shares insights into Fuelled’s mission to modernise the outdated insurance industry with dynamic, data-driven solutions tailored to growing companies.

Explore how Fuelled is using technology to simplify processes, support scaling businesses, and navigate economic uncertainties. Join us for a conversation brimming with innovation and inspiration.


Flexys Meets...Fuelled

In this episode of *Flexys Meets*, host James Hill interviews Reuben Gates, Growth and Marketing Director at Arum, the UK’s largest independent collections and recoveries consultancy. Reuben discusses Arum’s unique approach, leveraging industry practitioners to deliver pragmatic, tailored solutions for clients across 20 countries.

He highlights Arum’s dual expertise in consultancy and technology, including its exclusive accreditation program for collections systems.

Reuben identifies key industry challenges, including regulatory pressures, outdated technology, and the need for efficient system implementations. He emphasises the importance of planning, expert teams, and openness to external support to drive better outcomes for clients and their customers.


Flexys meets...Arum

Debt collection is evolving, and expectations from business customers are changing. Regulators calling for a more nuanced approach to commercial debt recovery.

In utilities, Ofwat's 2024 Price Review (PR24) will introduce a new metric for business customer experience, while Ofgem has reassessed treatment of non-domestic customers.

The Lending Standards Board now requires lenders to implement systems capable of identifying and supporting businesses facing financial difficulties or vulnerable circumstances. They must demonstrate a consistent, sympathetic, and positive approach to their corporate customers.

As organisations adapt their strategies, what insights can the business sector glean from practices in consumer collections?

**During this session, our expert panel will discuss:**

*   How collecting from businesses is changing, and why
*   The increasing importance of customer experience in business collections
*   Effective strategies for providing a positive business customer experience


Customer Experience: What can B2B collections learn from B2C?

Welcome to Flexys meets...

In this series, we'll be meeting leaders from forward-thinking, disruptive and innovative businesses so you can find out more about what they do, why they do it and their key priorities and goals.

Our first guest is Randolph McFarlane, Global Head of Partnerships at next generation core banking provider, Thought Machine.


Flexys meets...Thought Machine

Speakers

Randy McFarlane

Global Head of Partnerships@Thought Machine

James Hill

CEO @ Flexys

Replays

Prevention is better than cure: how to spot and support customers approaching arrears

Flexys Meets...Fuelled