Flexys optimises debt management for businesses and their customers. It does this by empowering collections teams to make informed decisions in fast-changing economic situations. Through easy-to-use technology, Flexys reduces operational stress, strengthens customer relations, and maximises collection rates.

Flexys

In this episode, James talks with Mark McAlpine, a non-executive director at Capital Credit Union and CEO of Not the Odd One Out.

Mark discusses his work in transforming the UK financial services landscape through innovation and collaboration, particularly focusing on credit unions.

He highlights the unique challenges and opportunities within the sector, emphasising the need for digital transformation and shared services.

Mark envisions a future where credit unions offer a Neobank-like experience, reinvesting profits into local communities. This insightful conversation sheds light on the evolving role of credit unions in financial inclusion.


Transforming credit unions, collaboration and financial inclusion: Flexys meets Not the Odd One Out

In this episode, we’re joined by Bob Winnington, CEO of the Money Advice Liaison Group (MALG). We explore the future of debt advice, ethical lending, and the role of technology in improving outcomes. We discuss industry collaboration, regulatory shifts, and the challenges of scaling debt support solutions. Tune in for expert insights on driving innovation while keeping customers at the heart of financial services.


Financial vulnerability, innovation & the future of debt support: Flexys meets MALG

In this episode, James sits down with Savannah Price, Founder and CEO of Serene, to explore how AI and behavioural insights are transforming the way businesses identify and support vulnerable customers — before financial distress escalates.

Savannah shares her unconventional journey from geology to fintech, the personal experiences that inspired Serene, and how her company is reshaping the way firms approach consumer vulnerability. They discuss the challenges of balancing compliance, customer well-being, and commercial success, as well as the evolving role of AI in ethical and proactive decision-making.

If you're interested in the future of fintech, AI-driven consumer protection, and how businesses can turn vulnerability management into a competitive advantage, grab a cuppa and enjoy the episode!


Using AI to identify vulnerability, fostering trust and making data-driven decisions: Flexys meets Serene

In this Flexys Meets episode, James Hill talks with Andrew Davies, CMO of Paddle, about enabling software companies to go global. Andrew explains how Paddle handles payments, fraud, and international regulations, allowing businesses to focus on growth. They also discuss the competitive software landscape and Paddle’s data-driven approach to helping clients expand. Discover how Paddle supports over 4,500 businesses in reaching a worldwide audience.


Growth, internationalisation challenges and customer-centric product development: Flexys meets Paddle

James sits down with Tom Phillips, Sales Director at Tuum, to explore the challenges and opportunities in modern banking.

Tuum is a cloud-native core banking platform helping financial institutions move beyond legacy systems with a flexible, API-driven approach. Tom shares insights on industry trends, regulatory challenges, and the importance of fintech partnerships in driving innovation.

They also discuss how banks can adopt new technologies efficiently while managing risks and costs. This conversation provides a thoughtful look at the future of financial services and how businesses can navigate change in a rapidly evolving landscape.


Core banking innovation, customer demand, and overcoming legacy challenges: Flexys meets Tuum

Speakers

Tom Phillips

Director, Sales@Tuum

James Hill

CEO @ Flexys

Replays

Transforming credit unions, collaboration and financial inclusion: Flexys meets Not the Odd One Out

Financial vulnerability, innovation & the future of debt support: Flexys meets MALG