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about 1 month ago

Masterclass: Macros (US/EU)


Learn how to set up and get the most out of Macros, to reduce response time, and improve the accuracy of information in messages. If you are new to Macros and would like to get started, you're in the right place. Ask questions live during Q&A with your instructor.


In this session will cover topics including:

  • What is a Macro?
  • Common use cases
  • Macro search and user settings
  • Creating a new Macro
  • Customer variables
  • HTTP actions
  • Macros and Rules
  • Live Q&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.


Matthew Shinn

Matthew Shinn

Customer Education Specialist