Gorgias is a leading CX automation tool where businesses can manage all their customer communication channels in one platform (email, social media, phone, SMS, contact form, help center) and automate up to 30% of commonly asked questions for increased productivity.

Gorgias

Learn how to set up and get the most out of Macros, to reduce response time, and improve the accuracy of information in messages. If you are new to Macros and would like to get started, you're in the right place. Ask questions live during Q\&A with your instructor.

## Topics

In this session will cover topics including:

*   What is a Macro?
*   Common use cases
*   Macro search and user settings
*   Creating a new Macro
*   Customer variables
*   HTTP actions
*   Macros and Rules
*   Live Q\&A

The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
