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Oct 23Wed, 1:00 PMevery week
45 min
Setting up: AI AgentWe recommend attending the Introduction: AI Agent webinar first, so you get the most out of this session.
Learn how to onboard, optimize and measure the performance of your AI Agent (this is an Automate feature).
This session covers:
settings for AI Agent's tone of voice, knowledge source and efficiency
best-practices to ensure automation rate is as high as possible
Q&A
Oct 24Thu, 12:00 PMevery week
1h
Get started with Gorgias: Account setup (for leads/admins) - EUOur Gorgias Onboarding Webinar will cover all details around getting your Gorgias Account launched for answering customer tickets and delivering exceptional customer support. The session will cover:
Adding users and teams
Setting business hours
Connecting e-commerce stores, apps, and support channels
Creating tags and macros
Organizing ticket views and sections
Automating actions with rules
Reporting through statistics
And more...
Oct 24Thu, 3:00 PMevery week
45 min
AI Agent: ActionsDiscover how to double the number of inquiries your AI Agent can handle by enabling it with Actions. Not only does this enhance your customers' overall shopping experience, but it also allows your team to concentrate on higher-priority tasks.
This session covers AI Agent Actions:
overview of pre-built native actions
how to configure actions
live Q&A
M
Oct 28Mon, 1:00 PMevery week
30 min
Get Started with Gorgias (support agents) - EUJoin our weekly Gorgias on-boarding and training session for all new customers' Support Agents.
Oct 28Mon, 2:00 PMevery 2 weeks
30 min
Masterclass: Ticket Organization (USA/EU)These sessions are best suited to audience members located in the United States or Europe. For alternative timezones, please see our *Masterclasses scheduled for the *APAC region.
Learn best practices for organizing tickets in your account in a live, instructor-led training session. Follow along as our host demonstrates how to set up and use views, tags, and ticket fields. Ask questions live during Q&A with your instructor.
Topics
In this session will cover topics including:
Set up views and sections
Optimize tags
Set up ticket fields
Live Q & A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Oct 28Mon, 4:00 PMevery week
30 min
Introduction: AI AgentLearn about how the AI Agent (Automate feature) works, and what capabilities this exciting new team member brings to the table.
This session covers AI Agent:
demo of functionality
overview of use cases and limitations
live Q&A
Oct 29Tue, 2:00 PMevery 2 weeks
30 min
Masterclass: Chat (US/EU)These sessions are best suited to audience members located in the United States or Europe.
Learn how to set up and manage a Chat channel with Gorgias. Follow along as our host demonstrates the customer experience using Chat, and sets up a Chat instance from scratch. Ask questions live during Q&A with your instructor. If you are new to Chat and would like to get started, you're in the right place.
Topics
In this session will cover topics including:
Set up a new Chat channel
Basic Chat customization
Answering Chat tickets
Advanced Chat customization
Live Q&A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Oct 29Tue, 2:30 PMevery week
30 min
Masterclass: Flows (Automate) (US/EU)Learn how to set up, launch, and manage Flows, Quick Responses and Article Recommendations (unlocked by Gorgias Automate). Watch our host demonstrate the customer experience of each feature, and sets up Flows, Quick Responses and Order Management from scratch. Ask questions live during Q&A with your instructor.
Topics
In this session will cover topics including:
The Flow builder
Quick Responses
Order Management Flows
Article Recommendations
Live Q&A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners. Note: These features are only accessible to Gorgias Automate subscribers.
Oct 29Tue, 5:00 PMevery week
1h
Get started with Gorgias: Account setup (for leads/admins) - USOur Gorgias Onboarding Webinar will cover all details around getting your Gorgias Account launched for answering customer tickets and delivering exceptional customer support. The session will cover:
Adding users and teams
Setting business hours
Connecting e-commerce stores, apps, and support channels
Creating tags and macros
Organizing ticket views and sections
Automating actions with rules
Reporting through statistics
And more...
Oct 30Wed, 2:00 PMevery 2 weeks
30 min
Masterclass: Macros (US/EU)Learn how to set up and get the most out of Macros, to reduce response time, and improve the accuracy of information in messages. If you are new to Macros and would like to get started, you're in the right place. Ask questions live during Q&A with your instructor.
Topics
In this session will cover topics including:
What is a Macro?
Common use cases
Macro search and user settings
Creating a new Macro
Customer variables
HTTP actions
Macros and Rules
Live Q&A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Oct 30Wed, 2:30 PMevery 2 weeks
30 min
Masterclass: Rules (US/EU)Learn how to build and manage Rules in a live, instructor-lead training session. Follow along as our host demonstrates how and when to use Rules, troubleshooting common errors, and sets up a Rule from scratch. Ask questions live during Q&A with your instructor. If you are new to Rules and would like to get started, you're in the right place.
Topics
In this session will cover topics including:
What is a Rule?
Anatomy of a Rule: trigger, conditions and actions
Rule templates
Creating a Rules from scratch (auto-tag/auto-close)
Understanding the settings page
Identifying affected tickets
Troubleshooting using the ticket menu and audit log
Configuring auto responders (Automate only)
Creating a multi-tiered rule
Nested conditions
Live Q & A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Oct 31Thu, 2:30 PMevery 2 weeks
30 min
Masterclass: Help Center (US/EU)Learn how to set up and manage a Help Center with Gorgias. Follow along as our host share real-life merchant examples of top performing help centers, and sets up a help center from scratch. Ask questions live during Q&A with your instructor.
Topics
In this session will cover topics including:
Setting up your first Help Center
Design and customization
Live Help Center examples
Importing and creating articles
Adding chat, phone and email cards
Live Q & A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Nov 1Fri, 2:00 PMevery 2 weeks
30 min
Masterclass: Statistics (US/EU)Learn how each stat within Statistics pages are calculated, and how to drive results with this understanding in a live, instructor-led training session. Follow along as our host walks through how to interpret the Statistics pages, and use filters. Ask questions live during Q&A with your instructor.
Topics
In this session will cover topics including:
Overview of each statistics page
Filters
Reporting
Live Q&A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Nov 1Fri, 2:30 PMevery 2 weeks
30 min
Masterclass: Voice & SMS (US/EU)These sessions are best suited to audience members located in the United States or Europe.
Learn how to manage Voice and SMS support channels, and how the related features in Gorgias. Follow along as our host demonstrates making/receiving calls, and walks through setting up voice and SMS channels. Ask questions live during Q&A with your instructor.
Topics
In this session will cover topics including:
Voice & SMS functionality
Voice & SMS pricing
Live Q&A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Nov 19Tue, 6:00 PMevery month
1h
Gorgias Product Town HallJoin the Product Town Hall Webinar hosted by the Gorgias Product Team!
We'll be discussing our latest and future releases, exploring ways to optimize your use of the platform, and answering any questions you might have.
Don't miss out on valuable insights — participate in a lively discussion with our Product team. We're excited to see you there!
