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Setting up: AI Agent
Masterclass: Macros (US/EU)
Masterclass: Rules (US/EU)
Masterclass: Campaigns (Convert) (US/EU)
Masterclass: Help Center (US/EU)
Masterclass: Statistics (US/EU)
Masterclass: Voice & SMS (US/EU)
Introduction: AI Agent
Masterclass: Flows (Automate) (US/EU)
Masterclass: Ticket Organization (USA/EU)
Masterclass: Flows (Automate) (APAC)
Masterclass: Chat (US/EU)
Convert Corner
Gorgias Product Town Hall
Setting up: AI Agent
Setting up: AI Agent
Jul 24Wed, 1:00 PMevery week
45 min
Setting up: AI AgentWe recommend attending the Introduction: AI Agent webinar first, so you get the most out of this session. Learn how to onboard, optimize and measure the performance of your AI Agent (this is an Automate feature). This session covers: settings for AI Agent's tone of voice, knowledge source and efficiency best-practices to ensure automation rate is as high as possible Q&A
M
1 speaker
Jul 24Wed, 2:00 PMevery 2 weeks
30 min
Masterclass: Macros (US/EU)Learn how to set up and get the most out of Macros, to reduce response time, and improve the accuracy of information in messages. If you are new to Macros and would like to get started, you're in the right place. Ask questions live during Q&A with your instructor. Topics In this session will cover topics including: What is a Macro? Common use cases Macro search and user settings Creating a new Macro Customer variables HTTP actions Macros and Rules Live Q&A The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Matthew Shinn
1 speaker
Jul 24Wed, 2:30 PMevery 2 weeks
30 min
Masterclass: Rules (US/EU)Learn how to build and manage Rules in a live, instructor-lead training session. Follow along as our host demonstrates how and when to use Rules, troubleshooting common errors, and sets up a Rule from scratch. Ask questions live during Q&A with your instructor. If you are new to Rules and would like to get started, you're in the right place. Topics In this session will cover topics including: What is a Rule? Anatomy of a Rule: trigger, conditions and actions Rule templates Creating a Rules from scratch (auto-tag/auto-close) Understanding the settings page Identifying affected tickets Troubleshooting using the ticket menu and audit log Configuring auto responders (Automate only) Creating a multi-tiered rule Nested conditions Live Q & A The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Matthew Shinn
1 speaker
Jul 25Thu, 2:00 PMevery 2 weeks
30 min
Masterclass: Campaigns (Convert) (US/EU)Learn how to set up, launch, and manage Campaigns (unlocked by Gorgias Convert). Watch our host demonstrate the customer experience during a purchase that includes Campaigns, and sets up Campaign from scratch. Ask questions live during Q&A with your instructor. Topics In this session will cover topics including: Setting up Campaigns Reporting using the Convert dashboard Live Q&A The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners. Note: These features are only accessible to Gorgias Convert subscribers.
Matthew Shinn
1 speaker
Jul 25Thu, 2:30 PMevery 2 weeks
30 min
Masterclass: Help Center (US/EU)Learn how to set up and manage a Help Center with Gorgias. Follow along as our host share real-life merchant examples of top performing help centers, and sets up a help center from scratch. Ask questions live during Q&A with your instructor. Topics In this session will cover topics including: Setting up your first Help Center Design and customization Live Help Center examples Importing and creating articles Adding chat, phone and email cards Live Q & A The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Matthew Shinn
1 speaker
Jul 26Fri, 2:00 PMevery 2 weeks
30 min
Masterclass: Statistics (US/EU)Learn how each stat within Statistics pages are calculated, and how to drive results with this understanding in a live, instructor-led training session. Follow along as our host walks through how to interpret the Statistics pages, and use filters. Ask questions live during Q&A with your instructor. Topics In this session will cover topics including: Overview of each statistics page Filters Reporting Live Q&A The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Matthew Shinn
1 speaker
Jul 26Fri, 2:30 PMevery 2 weeks
30 min
Masterclass: Voice & SMS (US/EU)These sessions are best suited to audience members located in the United States or Europe. Learn how to manage Voice and SMS support channels, and how the related features in Gorgias. Follow along as our host demonstrates making/receiving calls, and walks through setting up voice and SMS channels. Ask questions live during Q&A with your instructor. Topics In this session will cover topics including: Voice & SMS functionality Voice & SMS pricing Live Q&A The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Matthew Shinn
1 speaker
Jul 29Mon, 4:00 PMevery week
30 min
Introduction: AI AgentLearn about how the AI Agent (Automate feature) works, and what capabilities this exciting new team member brings to the table. This session covers AI Agent: demo of functionality overview of use cases and limitations live Q&A
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M
2 speakers
Jul 30Tue, 2:30 PMevery week
30 min
Masterclass: Flows (Automate) (US/EU)Learn how to set up, launch, and manage Flows, Quick Responses and Article Recommendations (unlocked by Gorgias Automate). Watch our host demonstrate the customer experience of each feature, and sets up Flows, Quick Responses and Order Management from scratch. Ask questions live during Q&A with your instructor. Topics In this session will cover topics including: The Flow builder Quick Responses Order Management Flows Article Recommendations Live Q&A The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners. Note: These features are only accessible to Gorgias Automate subscribers.
Matthew Shinn
1 speaker
Aug 5Mon, 2:00 PMevery 2 weeks
30 min
Masterclass: Ticket Organization (USA/EU)These sessions are best suited to audience members located in the United States or Europe. For alternative timezones, please see our *Masterclasses scheduled for the *APAC region. Learn best practices for organizing tickets in your account in a live, instructor-led training session. Follow along as our host demonstrates how to set up and use views, tags, and ticket fields. Ask questions live during Q&A with your instructor. Topics In this session will cover topics including: Set up views and sections Optimize tags Set up ticket fields Live Q & A The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Matthew Shinn
1 speaker
Aug 5Mon, 11:30 PMevery 2 weeks
30 min
Masterclass: Flows (Automate) (APAC)These sessions are best suited to audience members located in APAC (Asia–Pacific). For alternative timezones, please see our Masterclasses scheduled for the United States or Europe region. Learn how to set up, launch, and manage Flows, Quick Responses and Article Recommendations (unlocked by Gorgias Automate). Watch our host demonstrate the customer experience of each feature, and sets up Flows, Quick Responses and Order Management from scratch. Ask questions live during Q&A with your instructor. Topics In this session will cover topics including: The Flow builder Quick responses Order management flows Article recommendations Live Q&A The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners. Note: These features are only accessible to Gorgias Automate subscribers.
Amy Elenius
1 speaker
Aug 6Tue, 2:00 PMevery 2 weeks
30 min
Masterclass: Chat (US/EU)These sessions are best suited to audience members located in the United States or Europe. Learn how to set up and manage a Chat channel with Gorgias. Follow along as our host demonstrates the customer experience using Chat, and sets up a Chat instance from scratch. Ask questions live during Q&A with your instructor. If you are new to Chat and would like to get started, you're in the right place. Topics In this session will cover topics including: Set up a new Chat channel Basic Chat customization Answering Chat tickets Advanced Chat customization Live Q&A The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Matthew Shinn
1 speaker
Aug 13Tue, 3:00 PMevery month
30 min
Convert CornerThis is where your conversion growth journey starts. Convert Corner is a monthly Masterclass dedicated to sharing insights into the most effective onsite campaign tactics to boost your ecommerce sales.
Matthew Shinn
C
Matilda Lee
3 speakers
Aug 20Tue, 5:00 PMevery month
1h
Gorgias Product Town HallJoin the Product Town Hall Webinar hosted by the Gorgias Product Team! We'll be discussing our latest and future releases, exploring ways to optimize your use of the platform, and answering any questions you might have. Don't miss out on valuable insights — participate in a lively discussion with our Product team. We're excited to see you there!
Charles Jacquet
Zach Banov
2 speakers