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Jun 26Wed, 2:00 PMevery 2 weeks
30 min
Masterclass: Macros (US/EU)Learn how to set up and get the most out of Macros, to reduce response time, and improve the accuracy of information in messages. If you are new to Macros and would like to get started, you're in the right place. Ask questions live during Q&A with your instructor.
Topics
In this session will cover topics including:
What is a Macro?
Common use cases
Macro search and user settings
Creating a new Macro
Customer variables
HTTP actions
Macros and Rules
Live Q&A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Jun 26Wed, 2:30 PMevery 2 weeks
30 min
Masterclass: Rules (US/EU)Learn how to build and manage Rules in a live, instructor-lead training session. Follow along as our host demonstrates how and when to use Rules, troubleshooting common errors, and sets up a Rule from scratch. Ask questions live during Q&A with your instructor. If you are new to Rules and would like to get started, you're in the right place.
Topics
In this session will cover topics including:
What is a Rule?
Anatomy of a Rule: trigger, conditions and actions
Rule templates
Creating a Rules from scratch (auto-tag/auto-close)
Understanding the settings page
Identifying affected tickets
Troubleshooting using the ticket menu and audit log
Configuring auto responders (Automate only)
Creating a multi-tiered rule
Nested conditions
Live Q & A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Jun 27Thu, 2:00 PMevery 2 weeks
30 min
Masterclass: Campaigns (Convert) (US/EU)Learn how to set up, launch, and manage Campaigns (unlocked by Gorgias Convert). Watch our host demonstrate the customer experience during a purchase that includes Campaigns, and sets up Campaign from scratch. Ask questions live during Q&A with your instructor.
Topics
In this session will cover topics including:
Setting up Campaigns
Reporting using the Convert dashboard
Live Q&A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners. Note: These features are only accessible to Gorgias Convert subscribers.
Jun 27Thu, 2:30 PMevery 2 weeks
30 min
Masterclass: Help Center (US/EU)Learn how to set up and manage a Help Center with Gorgias. Follow along as our host share real-life merchant examples of top performing help centers, and sets up a help center from scratch. Ask questions live during Q&A with your instructor.
Topics
In this session will cover topics including:
Setting up your first Help Center
Design and customization
Live Help Center examples
Importing and creating articles
Adding chat, phone and email cards
Live Q & A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Jun 28Fri, 2:00 PMevery 2 weeks
30 min
Masterclass: Statistics (US/EU)Learn how each stat within Statistics pages are calculated, and how to drive results with this understanding in a live, instructor-led training session. Follow along as our host walks through how to interpret the Statistics pages, and use filters. Ask questions live during Q&A with your instructor.
Topics
In this session will cover topics including:
Overview of each statistics page
Filters
Reporting
Live Q&A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Jun 28Fri, 2:30 PMevery 2 weeks
30 min
Masterclass: Voice & SMS (US/EU)These sessions are best suited to audience members located in the United States or Europe.
Learn how to manage Voice and SMS support channels, and how the related features in Gorgias. Follow along as our host demonstrates making/receiving calls, and walks through setting up voice and SMS channels. Ask questions live during Q&A with your instructor.
Topics
In this session will cover topics including:
Voice & SMS functionality
Voice & SMS pricing
Live Q&A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Jul 2Tue, 2:30 PMevery week
30 min
Masterclass: Flows (Automate) (US/EU)Learn how to set up, launch, and manage Flows, Quick Responses and Article Recommendations (unlocked by Gorgias Automate). Watch our host demonstrate the customer experience of each feature, and sets up Flows, Quick Responses and Order Management from scratch. Ask questions live during Q&A with your instructor.
Topics
In this session will cover topics including:
The Flow builder
Quick Responses
Order Management Flows
Article Recommendations
Live Q&A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners. Note: These features are only accessible to Gorgias Automate subscribers.
Jul 8Mon, 2:00 PMevery 2 weeks
30 min
Masterclass: Ticket Organization (USA/EU)These sessions are best suited to audience members located in the United States or Europe. For alternative timezones, please see our *Masterclasses scheduled for the *APAC region.
Learn best practices for organizing tickets in your account in a live, instructor-led training session. Follow along as our host demonstrates how to set up and use views, tags, and ticket fields. Ask questions live during Q&A with your instructor.
Topics
In this session will cover topics including:
Set up views and sections
Optimize tags
Set up ticket fields
Live Q & A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Jul 8Mon, 11:30 PMevery 2 weeks
30 min
Masterclass: Flows (Automate) (APAC)These sessions are best suited to audience members located in APAC (Asia–Pacific). For alternative timezones, please see our Masterclasses scheduled for the United States or Europe region.
Learn how to set up, launch, and manage Flows, Quick Responses and Article Recommendations (unlocked by Gorgias Automate). Watch our host demonstrate the customer experience of each feature, and sets up Flows, Quick Responses and Order Management from scratch. Ask questions live during Q&A with your instructor.
Topics
In this session will cover topics including:
The Flow builder
Quick responses
Order management flows
Article recommendations
Live Q&A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners. Note: These features are only accessible to Gorgias Automate subscribers.
Jul 9Tue, 2:00 PMevery 2 weeks
30 min
Masterclass: Chat (US/EU)These sessions are best suited to audience members located in the United States or Europe.
Learn how to set up and manage a Chat channel with Gorgias. Follow along as our host demonstrates the customer experience using Chat, and sets up a Chat instance from scratch. Ask questions live during Q&A with your instructor. If you are new to Chat and would like to get started, you're in the right place.
Topics
In this session will cover topics including:
Set up a new Chat channel
Basic Chat customization
Answering Chat tickets
Advanced Chat customization
Live Q&A
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
Jul 9Tue, 3:00 PMevery month
30 min
Convert CornerThis is where your conversion growth journey starts. Convert Corner is a monthly Masterclass dedicated to sharing insights into the most effective onsite campaign tactics to boost your ecommerce sales.
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Jul 16Tue, 5:00 PMevery month
1h
Gorgias Product Town HallJoin the Product Town Hall Webinar hosted by the Gorgias Product Team!
We'll be discussing our latest and future releases, exploring ways to optimize your use of the platform, and answering any questions you might have.
Don't miss out on valuable insights — participate in a lively discussion with our Product team. We're excited to see you there!
