How do financial insecurity and low numeracy skills impact debt collection?
About
Learn about the importance of numerical skills and accessible budgetary tools for customers struggling to access, understand and manage the debt collection process.
Our special guests, Professor Sharon Collard of the Personal Finance Research Centre and Ben Perkins of Plain Numbers, will illuminate the data on financial well-being and levels of numeracy, explore approaches to making the debt collection process accessible to all levels of skill and confidence, and share what it’s like for customers under severe financial stress managing multiple debts.
✅ Understand how financial pressure impacts customer engagement
✅ Be aware of common areas where payment communications go wrong
✅ Learn how to support customers who struggle with numbers
🎤 Interactive Q&A – ask the experts about your Collections challenges
Speakers
Sharon Collard
Professor of Personal Finance, Research Director at the Personal Finance Research Centre and Co-Director of the Bristol Hub for Gambling Harms Research
Ben Perkins
Director of Partnerships and Services at Plain Numbers. Plain Numbers work to enable clear communication of numbers everywhere so that people can better understand the choices they face in life.
